SCREEN Bolsters Its Service, Parts and Consumables Systems to Do Its Part in Helping Keep the Nation’s Supply Chain Moving During the Pandemic

April 13, 2020

As an essential provider of high-speed, digital inkjet, printing technology to U.S. printing companies, SCREEN Americas, headquartered in Rolling Meadows, Illinois, has scaled its operations to expedite delivery of its equipment, parts, and service solutions in support of its printer customers’ needs amid the COVID-19 worldwide pandemic.

SCREEN’s printing technology is used by thousands of printing companies across the US and the globe to produce packaging and labeling for bottled, canned, pouched and shrink-wrapped goods, and by print providers to generate crucial printed and direct mailed communications.

“Our customers are producing printed materials for businesses supporting the front lines,” Ken Ingram, President at SCREEN Americas said. “Insurance and financial services companies, healthcare administrators, and product manufacturers ultimately rely on SCREEN customers to produce printed matter that support vital products and services.”

“It’s not an exaggeration to recognize that our customers are producing tens of millions of pieces per day on SCREEN press solutions,” Ingram continued. “From safety labels to ballots to explanation of benefits letters to refund checks — the printed products that SCREEN customers manufacture cover the gamut.”

According to Ingram, SCREEN is following all protocols to minimize interruption to the printing industry.“ We are doubling down on our commitment to excellence with ongoing monitoring and communication with our manufacturing centers in order to minimize disruptions of supply, parts, or services during this pandemic and beyond” Ingram added.

“SCREEN will continue to support the service and installation of our equipment while keeping safety at the forefront of all our interactions,” stated Jim Rivest, Vice President of Support Services at SCREEN Americas. “We will do our part to ensure that our customers who need to produce essential materials will have the service, parts, and consumables they need to operate.”

Rivest also indicated that SCREEN Americas is following the CDC’s recommendations by limiting the number of service personnel in an office, and by providing customer support through its TRUST remote services structure as well as its on-premise service work, as necessary, under stringent safety guidelines. “We are an essential service organization, and will respond as we normally would to service calls from those customers who indicate that they are also an essential service organization.

“Call processing, on-site protocol, and warehousing are all working in concert, too, to keep the channels open for timely, professional response,” Rivest added.